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Customer Feedback

Our extra effort approach keeps your project on time and on budget

Praised by clients for on-time, professional, quality service.

Maureen W. of Tilton, NH

I have been using Dave Fencer from OTL Home Improvement for the past 4 years.  He has done major renovations as well as small repairs.  He always brings a well-thought out proposal that includes materials to be used, cost, estimated finishing time.  If Dave runs into an unexpected “surprise” he always asks for my preference and always gives me finishing options.  He does not cut corners, cleans up, and is respectful and honest.  The quality of Dave’s finished product is such that I will wait to be placed on his schedule rather than go with someone else. 

He and his crew are outstanding and I recommend them without reservation.

Carmela & Bryan M. of Kingston, NH

To Whom It May Concern:

 It is with great pleasure to pass on how pleased we are with On the Level Home Improvement.  For years we’ve been playing with the idea of remodeling the kitchen, but after having had a negative experience in the past with a different contractor, we were hesitant to do anything.  After getting a referral from two different friends about Dave and On the Level, we made the call.  Right from the first consult we knew we made the right decision.

 There are many positive things we can say but we feel that one of the most powerful things we can point to was our complete level of trust in Dave and his crew.  Due to my severe latex allergy I could not be in the house during the plaster and painting process.  Because of this we were able to coordinate with Dave to have the majority of our project completed while we were out of state on vacation.  In a short 10 days OTL removed our old cabinets, repaired and painted the kitchen ceiling and walls, repaired and painted the ceiling and walls of our mudroom and stairwell in addition to installing all of the new cabinets!  It is largely because of Dave’s strong work ethic, integrity and attention to detail that such a tremendous amount of work could occur not only on time and on budget, but without sacrificing quality craftsmanship.   Our new kitchen is absolutely stunning! 

 We are so pleased not only to have the kitchen of our dreams, but that we’ve found a high quality professional that we can trust and work with in the future.  Even though the dust has barely settled from our last remodel, we’re already working on scheduling our next project with On the Level.

 Dave, many thanks to you and your crew for all the hard work and our beautiful kitchen!

p.s.. Thank you so much for all your hard work.

Linda S. of Campton, NH

Dear Dave,

I am writing to thank you for the absolutely beautiful kitchen you just
installed for me. The quality of the workmanship as well as the cabinets was
far beyond what I expected and I am very fussy. Just ask my husband!

Installing this kitchen in an 1897 farmhouse with floors and walls that were
not exactly level or square was not even a problem for you. You made this
kitchen look like it was installed in a brand new house. I am beyond
pleased... I am thrilled! Anyone coming into this kitchen would think I paid
at least twice the price.

I can't thank you enough for giving up your weekend to come install this
kitchen. You are professional, conscientious, a person of integrity and on
top of all of that you do amazing work.

The best part is I have a complete kitchen including cabinets, labor and
installation for about the same price as the "big box stores" would have
charged for the cabinets alone, and I even got better quality cabinets!!

If anyone is looking for a reference, you could give them my number and I
would be happy to talk with them.

Tammy F. of Windham, NH

Hi Dave,

I just wanted to let you know I think the tile work came out beautiful! I know it was a difficult
job and I appreciate your diligence and attention to detail. I would highly recommend your

Beth R. of Salem, NH

Dave Fencer of On The Level Handyman Services came highly recommended by another very trusted contractor replacing my roof.
I initially was obtaining a couple of estimates before commencing the extensive job I had planned. However, Dave got back to me right away, came to the house to look the job over and within a couple of days he had submitted his estimate. The others I was considering had not even responded yet. His eagerness, promptness and fairly priced estimate secured him the job.
Before and throughout the job, Dave would always follow up with a phone call informing me of his next step forward. Dave is very conscientiousness about his work and detailed oriented. It was a pleasure working with him in all respects.
On this job he performed repairs including interior and exterior carpentry, painting the house, power washing and staining the deck, installation of a new entry door and new storm doors.
I would highly recommend Dave / On the Level Handy Man Services.

Ed F. of Windham, NH

David was recommended to me by a home interior design professional to do a number of handyman jobs to beautify the appearance of my home. I called David and we scheduled a time to meet and discuss the work that I needed done. The prices were very competitive and the work was completed beyond my expectations.
David does exemplary work. He pays attention to detail and takes great pride in his work. He is a true professional. I whole heartedly recommend David for all the handyman jobs that you want completed properly in your home.
Thank you David.

David A. of Derry, NH

I first heard of Dave Fencer's "On the level Handyman service" through another one of Dave's satisfied customers. As we all know, word of mouth is everything in this type of business. From day one, what intrigued me most about Dave was that he followed through on what he said he would do. He continued to impress me with his immediate follow up on all my phone calls, and his willingness to provide a competitive price for a quality service. He answered all my questions before getting started. I could tell Dave wanted me to be comfortable using his service before signing on the dotted line.

Throughout my kitchen project, Dave and his team continued to show up on time, and on the days scheduled, paying close attention to my tight timeline. I think the "best" experience of the project overall, was that there were no "bad" experiences. I'm sure there were issues to overcome but none that I needed to get involved in. You can think of it sort of like one stop shopping. Other cabinet manufacturers were continually warning me about errors that could be made in measuring, and how it could impact an installer seeing the job for the first time, on the day of the actual install. I could just see the finger pointing already. This was a non issue with "On the level handyman service". Dave took care of the initial measurements, the drawings, he even personally stopped by to show me an actual cabinet before I made my final decision. Within a week, Dave was on site overseeing the install to make sure our plan became a reality.

Dave handled all the details. He had all the contacts for the plumbing, electrical needs, counter tops, etc ... to complete the kitchen project. It was also obvious that he only dealt with like minded contractors. The entire experience was very satisfying. As a matter of fact, my kitchen project soon expanded in to other areas of my home. I highly recommend Dave Fencer for your project needs. Whether it be a small job or an entire kitchen install, Dave's the right man for the job.

A special Thank You to you Dave Fencer for all your efforts ... I will be calling on you soon ... You can count on it .

Marie W. of Methuen, MA

I originally chose On The Level because I liked the name. However, I stay with On The Level because of Dave. He is dependable, reliable, honest and does excellent work. Dave just finished his 4th job for me and I am currently planning my 5th job with Dave in the spring of 2010. Choose Dave to get the job done right!

Angel S. of Derry, NH

I just wanted to send you a note to thank you for the wonderful job you did on ALL of the projects that needed completion in my house. I truly appreciated your professionalism, honest work ethic, and of course your craftsmanship. I loved that you worked within the time frame you said you would, completed the job well and stayed within the original estimate. I have already passed your name and number on to some friends and will definitely be calling you in the future.

Mark S. of Manchester, NH

"In the fall of 2008 we experienced some minor flooding at our retail location due to a blown water heater. Dave came in to perform some drywall repairs and touch up related to the flood. Dave was very responsive to our needs, knowledgeable about the trade offs regarding repairing damaged drywall, punctual in his timing and was an excellent value. We also asked Dave to consult on another project related to our flood and he declined the work. Instead, Dave displayed a high standard of ethics and professionalism, opting to recommend someone he considered more appropriate for the work rather than take on a task simply for the money. I would not hesitate to recommend Dave Fencer for any project, either commercial or residential."

Joe C. of Methuen, MA

I just wanted to thank you for the tile floor job you did in the bathroom at my house. It’s hard to believe that you were able to do all that work in just 2 days. Your professionalism and courteous interactions with my family were much appreciated. The floor looks great and I’ll be sure to recommend you to family, friends and co-workers. Your follow up call the day after was an extremely nice gesture and your willingness to answer any questions that might come up as well as your guarantee that the work would be done to my satisfaction was also much appreciated.

Marie H. of Manchester, NH

My husband and I were very impressed with Dave's work when he installed our pellet stove recently. The stove shop had not given us everything we needed so he rescheduled the installation for the very next day even though it was a Sunday. He is extremely thorough and works for a very fair price. I'm sure we will solicit his help in the future.

Cheryl & Peter B. of Derry, NH

We would highly recommend Dave. He completed a couple fairly large jobs for us and we were so impressed with his attention to detail and trustworthiness. We called him after the job was done to make one adjustment and he called right back and had things fixed up asap. This is hard to find with any kind of service!

Kerry & Jayme of Billerica, MA

Hi Dave,

I just wanted to drop you a note and say THANKS again for the new kitchen this summer. My wife and I appreciate the attention that you gave us. As you know, it was a long process for us but we thank you for the patience in working around our time frame. Until my wife came across your ad, we were resigned to going with lower quality cabinets and we were going to install them ourselves. But once my wife found your ad for high quality all wood cabinets installed, for prices far less than we were going to pay to do it ourselves, we were hooked. Thanks for coming down to our house, with the sample cabinet, which lived up to our expectations, and working with our plans. It was nice to not have someone come in and work with our plans and makes suggestions, instead of trying to take over the process. And of course, thanks again for putting up with us after the initial visit and dealing with our questions when they came up. When it came to installation day (which was actually a week earlier than we planned for; I still can’t believe we got the project wrapped up sooner than originally scheduled) we were very pleased with your professionalism (not that we doubted it!) and your time management. Thanks for taking the time to ask us our opinion as things came up instead of just making the decision for us. You said it would be done in two days and it was.

I told my wife after you left that I was so glad that we did not do the project ourselves. I would still be installing the cabinets.

We have received such positive comments on the new kitchen from family and friends. My one true regret is that we didn’t take many pictures of what it used to look like because we were so embarrassed of it. If you ever want to show it off for any potential customers, just let us know and we would be happy to open our home up to you.

Sincerely and many thanks

John and Jane B. of Manchester, NH

We wanted new cabinets but didn't think it was within our budget. We took a look at what Dave had to offer and we were surprised at the high quality and low cost estimate which included the old kitchen demo and disposal along with the new kitchen delivery and installation. Dave took a lot of time planning with us and needless to say, we are very pleased with our new kitchen (click for pictures) along with the service we received. Dave was always in contact with us, always on time, and delivered everything when he said he was going to. Having bought an older home, we have many more projects in the future and it's nice to know we know who to call in the future.

Ken & Pam W. of Manchester, NH

We were in need of renovating an old 1940's kitchen with hand built cabinets. Pam and I had priced out many options and found none that were reasonably affordable. Then Pam found Dave's add for kitchen cabinets. We met with Dave for an estimate and a too good to be true ad became reality. We are impressed with his professionalism, courtesy, flexibility and continuous communication from start to finish. We are completely satisfied with the outcome, the kitchen cabinets are beautiful. Dave has many other talents that we will call upon in the future. He is truly- "On The Level".

Kathy R. of Nelson, NH

I needed only a few kitchen cabinets for a new cottage that I am building and found Dave's add on Craig's List. I contacted Dave via email and gave him my shopping list and he responded very quickly. I got a great price which included delivery and in less than 10 days I had my cabinets which are absolutely beautiful. He was easy to do business with and I liked him from the moment I talked to him on the telephone and even more after I met him. The cabinets are exactly what he promised they would be and the price was half of what anyone else could do for me.

If you want someone you can trust to deliver exactly what he says and what you asked for then he's the man for you. I made sure to get some business cards from him to spread the word and would be happy to talk with anyone who wants to know about my experience.

Linda and Dave T. of Sandown, NH

We recently had Dave put an addition on our deck, and we're very pleased with his work. Dave treated this project, as if he were working on his own home, from start to finish. Dave is a perfectionist and strives to keep his customer happy, by always checking in that his work is what we expected. Unfortunately the weather was not cooperative, but Dave continued working in the rain. Dave is very honest and loyal, and we highly recommend him to anyone in need of a handyman.

Thank you Dave.

Steve W. of Derry, NH

David- Thanks for your professional approach when working on my home in Derry. You delivered everything that I asked for in repairing the house, and then some. Once all your work was completed , on time, and within budget, you came back in after the new stairs were installed, and provided some aesthetics to the work area. The house looks great and a job well done!

Thank you and you can be assured we'll contact you again.

Quality Assurance Professional, Homeowner, and Congregational Minister Chuck C. of Danville, NH

To Prospective Customers of On The Level Handyman:
I'd like to commend Dave Fencer (dba) OTL Handyman to you on several levels; First - Dave's attention to details and quality workmanship is exceptional! Next - The work space is neat and orderly during... and especially at the conclusion of each day! Next - The professionalism and courteous style of Dave and his hand selected work crew is exceptional. Finally - The Customer Focus and Assurance of MY Satisfaction is what keeps me calling back. (Dave has made trips to ensure my satisfaction even when it was my poor communication which was the problem.) Not only is he on the level, but a fair and honest estimator as well.

Yep - I'll keep calling On the Level Handyman. I am convinced you will want to as well!!

Jason R. of Manchester, NH

I just wanted to post a note about what an outstanding job “On the Level” did for me this morning. Dave was extremely professional and right on time – just like he said he would be – which has been hard to find in my experience. I plan to hire him again for future projects...

Tom & Elaine C. of Chester, NH

We happened upon Dave Fencer through a classified ad a short while back and brought him in to do some long overdue repairs to the house. From day one speaking to him over the phone he was professional and courteous. He was happy to work out a mutually convenient day for the work and made a follow-up visit, at no additional charge, when one element of the manufactured hardware proved to be defective. It is rare to find someone with his devotion to customer service in the marketplace today. We will have him back as additional projects come up at the house.

Julie R. of Haverhill, MA

Dave from On the Level Handyman Services was fantastic to work with. He went out of his way to accommodate our needs and did a superb job on the work we needed done. I highly recommend him and would use him again for future repairs. He was fair, prompt, offered reasonable rates, and got the job done just as discussed. So glad I found this post!

Nick Q. of No. Andover, MA

Dave completed cosmetic repairs in my home that I will soon put on the market for sale. I can not be more pleased with Dave's professionalism. Thanks to his strong work ethic and great skill, I can now put the house up for sale with great confidence knowing I can find a buyer.

Barry C. of Sandown, NH

I highly recommend Dave. He is responsive and honest. Very reasonable prices.

Leona M. of Derry, NH

Dave did a very professional job. work involved outside as well as inside. Work involved sheetrock, painting, and repairing siding, as well as repairs to a tile ceiling in the basement. He arrived on time, work was completed on time and he cleaned up daily. All work done to my satisfaction.

All testimonials are authored by real clients and used with express permission.

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